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Remote Support

What is Remote Support?

Home Computer Technician is now offering remote support, which is perfect for resolving small issues such as virus and spyware issues, computers running slower than normally or any other Windows Problems, when an onsite visit is not possible. A qualified technician will connect to your desktop or laptop computer through the internet, and you can watch all the work happen on your own screen as we take control of your machine, and get it up and running again. The whole price is entirely safe, secure and as our software works on a single use basis, we will not have access to your machine after the repair takes place. You are connecting to our computer first and then once you’ve connected, your allowing us to use your keyboard and mouse. Everything we do you see on screen in real time, and can terminate that connection at any time.

How it Works?

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Remote Services Available

  • Virus, Spyware and Trojan Removal
  • Improving Computer Speed
  • Windows Errors and Bugs
  • Windows and Internet Pop-Ups
  • Setup and Configure Emails
  • Maintenance and Updates
  • Some Internet Issues
  • Program Installations and Tutoring

Frequently Asked Questions

How safe is it to connect to my computer?
We utilise a 256 bit encryption process, the same as your bank or financial institution uses. This makes the connection completely safe and secure, and we can only access your computer with your permission. You will be able to see us control your desktop and you may terminate the remote session, on your end, at any time you wish.

Can anyone else see my files while you are connected?
No – Our software initiates a secure connection for our technician only, meaning that no one else will be able to connect to your computer, or get access to your data during, or after the work has been completed.

What do I need to have on my computer?
The more important thing to have is a reasonable internet connection which is of at least broadband speed i.e. ADSL, ADSL2 or cable internet access. The only other thing you require is a web browser and a credit card – we take care of the rest! At the moment, this service is only offered to Microsoft Windows based systems, including Windows XP, Windows Vista and Windows 7. If you are not sure if you have a remote support ready machine, please contact our office and we would be more than willing to assist you.

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