Fixed onsite · No call-out fee
Remote Support
If the problem is straightforward, you may not need a visit at all. I can connect to your computer over the internet and fix it while you watch, on your own screen, the whole time.
You are in control throughout. You approve each connection, you see everything, and you can disconnect at any moment.
- Flat $150 rate
- No call-out fee
- Weekends & public holidays
- Fixed or you do not pay
Onsite rate
$150/ first hour
- Call-out fee
- $0 - never
- Weekend & public holidays
- No surcharge
- After the first hour
- Billed in 15-minute blocks
- Replacement parts
- At cost, no mark-up
- Typical turnaround
- Usually 30-60 minutes
- This service
- $99 flat
Includes GST for home users. Excluding GST for businesses. If it cannot be fixed, you do not pay.
Good for
- Pop-ups, adware, browser hijackers and redirects
- Email not working, or not sending
- Software that will not install or will not start
- Printer and network trouble
- Setting up a new printer, or a new device on the network
- General how-do questions, walked through with you
- Anything where the problem is a setting rather than a part
Not good for
Anything physical. A cracked screen, a dead drive, a machine that will not power on - those need hands on the hardware, and no amount of remote access changes that.
I will tell you if remote is not the right answer instead of charging you to find out over a screen share.
How it is done
You download a small remote support tool, which is a well-known commercial product. You get a code and you type it in yourself - the connection only happens when you approve it.
There is nothing running on your machine afterwards. I remove the tool when we are done.
How a visit works
- 1
You call and describe it
No booking form and no call centre. I will tell you honestly whether it sounds like something I can fix, and roughly what it will cost.
- 2
I come to you
Early morning, evening, weekend or public holiday - all normal, none surcharged. Home or office. You can watch the work.
- 3
You are told before anything happens
The price is agreed before the job starts, and if a part is needed you get the cost price rather than a mark-up.
- 4
It works, or you do not pay
If I cannot fix it, there is no charge. If something I did stops working, I come back and look at it.
Remote Support - common questions
Is it safe to let someone onto my computer?
It is, and you keep control. You approve the connection, you see every action as it happens, and you can disconnect at any point. If you want me to stop, disconnecting ends the session immediately.
Can you do everything remotely?
No. Anything involving the hardware needs a visit. I will tell you straight away if remote is not going to be enough.
What does it cost?
$99 flat, and most remote sessions take between thirty minutes and an hour.
You might also need
Most jobs are a combination of these. If you are not sure which one you need, describe the problem on the phone and I will tell you.
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Learn moreNeed a remote support job done?
Robert is a Microsoft Certified ex-IBM help desk technician. One flat rate of $150 for the first hour, no call-out fee, and no surcharge on weekends or public holidays.
- Onsite rate
- $150
- first hour
- Call-out fee
- $0
- never
- Weekend surcharge
- $0
- incl. public holidays
- Typical visit
- < 1 hr
- most problems