Fixed onsite · No call-out fee
New Computer Setup
A new computer arrives with a load of trial software, your email password typed in twice, and none of your files. Most people spend their first week with a new machine rediscovering things they already had.
I set it up properly in one visit: everything transferred, everything working, and you shown how to use it.
- Flat $150 rate
- No call-out fee
- Weekends & public holidays
- Fixed or you do not pay
Onsite rate
$150/ first hour
- Call-out fee
- $0 - never
- Weekend & public holidays
- No surcharge
- After the first hour
- Billed in 15-minute blocks
- Replacement parts
- At cost, no mark-up
- Typical turnaround
- One visit, usually two to three hours
- This service
- $150 flat
Includes GST for home users. Excluding GST for businesses. If it cannot be fixed, you do not pay.
What gets set up
- Windows updated and the junk software removed
- Your documents, photos and downloads moved from the old machine
- Email working, with the rules you want
- Printers, scanners and webcams
- Wi-Fi, and the wireless network set up properly
- Your software reinstalled and licensed
- Security software configured rather than left at defaults
- Backups set up, so the next failure is not another crisis
- A walkthrough of what is different, in language that is not jargon
Bringing the old machine
Bring both. Transferring files needs access to the old machine, and a copy is a safety net even if the transfer works perfectly.
How a visit works
- 1
You call and describe it
No booking form and no call centre. I will tell you honestly whether it sounds like something I can fix, and roughly what it will cost.
- 2
I come to you
Early morning, evening, weekend or public holiday - all normal, none surcharged. Home or office. You can watch the work.
- 3
You are told before anything happens
The price is agreed before the job starts, and if a part is needed you get the cost price rather than a mark-up.
- 4
It works, or you do not pay
If I cannot fix it, there is no charge. If something I did stops working, I come back and look at it.
New Computer Setup - common questions
Can you move everything from my old computer?
Yes, that is most of the job. Documents, photos, downloads, browser bookmarks and passwords, email archives. I bring a hard drive so the transfer is a copy rather than a move, and the old machine keeps working until you are satisfied.
Do I need to buy anything else?
Usually not. If the machine you bought does not suit what you do, I will tell you before you have spent more money on the wrong computer.
How long does it take?
Usually two to three hours. Moving a lot of data, or a machine with a slow drive, takes longer.
You might also need
Most jobs are a combination of these. If you are not sure which one you need, describe the problem on the phone and I will tell you.
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Learn moreNeed a new computer setup job done?
Robert is a Microsoft Certified ex-IBM help desk technician. One flat rate of $150 for the first hour, no call-out fee, and no surcharge on weekends or public holidays.
- Onsite rate
- $150
- first hour
- Call-out fee
- $0
- never
- Weekend surcharge
- $0
- incl. public holidays
- Typical visit
- < 1 hr
- most problems