Booked 7 days a week — no surcharge
Computer repairs in Brisbane.
One flat rate.
Robert is a Microsoft Certified technician who spent years on the help desk of the largest IT company in the world, fixing other people's problems over the phone. Now he comes to your house, in Brisbane, Logan, Ipswich, for $150 the first hour - no call-out fee, no weekend surcharge, and if it cannot be fixed you do not pay.
- Flat $150 rate
- $0 call-out fee
- No weekend surcharge
- Parts at cost
- Most jobs under 1 hour
What a visit costs
$150 first hour
Then 15-minute blocks. Most problems are fixed inside that first hour.
- Call-out fee
- $0
- Weekends & public holidays
- No surcharge
- Travel to your suburb
- Included
- Replacement parts
- At cost, no mark-up
Includes GST for home users. Excluding GST for businesses.
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One person, not a call centre
The technician who answers the phone is the one who comes out and does the work.
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Ex-IBM help desk
Spent years on the help desk of the largest IT company in the world, fixing other people’s problems over the phone, before deciding it was better to fix them in person.
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666 suburbs covered
Every suburb in Brisbane, Logan, Ipswich and the surrounding areas.
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No fix, no fee
If it is not worth repairing, you will be told - and not charged for the diagnosis.
We repair all major brands
Laptops, desktops and monitors across every make and model. Parts, boards and manufacturer diagnostics are the same whether the badge says HP or IBM, so nothing here gets sent away for being unfamiliar.
- Apple MacBook, iMac, Mac Studio
- Dell Inspiron, Latitude, XPS
- HP Pavilion, Envy, ProBook
- Lenovo ThinkPad, IdeaPad, Legion
- ASUS VivoBook, ZenBook, ROG
- Acer Aspire, Swift, Predator
- Toshiba Satellite, older stock
- Sony VAIO, desktops
- Compaq Presario, ProLiant
- IBM ThinkPad, ThinkCentre
Parts for older models are ordered in as needed. If a machine is not listed, ask anyway - the fix is often generic rather than model-specific.
Sound familiar?
Most calls start with one of these. If yours is not on the list, describe it on the phone - it is usually something I have seen before.
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Pop-ups, redirects and dodgy search results
Ads you did not click, a homepage you did not set, or a browser that hijacks your typing. Usually cleared inside the first hour.
Clear it out -
Slow to start, slow to open anything
Freezing, beachballing, or a fan that sounds like a jet engine. Trimming startup bloat and replacing the drive usually fixes it.
Speed it up -
Deleted or died, and you need the files back
Photos, tax records, the thing you needed five minutes ago. Recovered in place where possible, and I tell you before I touch anything.
Try to recover it -
WiFi drops, or the signal dies in the back rooms
Dead zones, a router that needs restarting weekly, or a device that will not stay connected. Setup and configuration, explained as I go.
Get it connected -
New machine, and nothing is set up yet
Bought it, opened the box, gave up. Accounts, email, printer, backups, and the settings that stop it slowing down again in a year.
Set it up -
Running out of space or running out of road
A full drive, an old machine struggling, or a laptop that cannot keep up. Upgrades quoted before anything is bought.
Look at upgrading
What I fix
Desktops, laptops and Macs, plus the software problems that make them unusable. Every job at the same flat rate.
Home and office computer repairs - hardware, software, viruses, slow performance and everything in between. One flat rate, no call-out fee.
Most jobs finished inside the first hour PC RepairsDesktop PC repair - hardware faults, failed drives, power supplies, motherboards, and the software problems that masquerade as hardware ones.
Most faults diagnosed and fixed on the first visit Mac RepairsMacBook, iMac and Mac mini repair - screens, batteries, liquid damage, logic boards and the software problems that make Macs feel slow.
Same-day in most cases; board-level work quoted first Laptop RepairsLaptop screen, battery, keyboard and liquid damage repair, plus hard drive and SSD replacement - done at your home or office.
Screens and batteries same-day if the part is in stockVirus & Malware Removal
Virus, malware, ransomware and spyware removal, with the browser put back the way it should be afterwards.
from $129
Learn moreData Recovery
Files recovered from failing drives, dead laptops and accidental deletions. No recovery, no fee.
Learn moreNew Computer Setup
New computers set up properly with your files, email, printers and software moved across, in one visit.
from $150
Learn morePC Speed-Up & Optimisation
Everything slowing a machine down, found and fixed - startup, services, disk, drivers and thermals - with before-and-after timings.
from $129
Learn moreNetwork & Wi-Fi Setup
Wi-Fi that does not reach, wireless that is slow, devices that will not connect, and printers that have gone off the network.
from $79
Learn moreComputer Upgrades
More memory, faster drives, better graphics - the upgrades that actually make a computer feel different.
Learn more$150 flat, versus paying by the hour
The rates below were published by the competitors themselves. The point is not that the work is better - it is that you are not paying for a technician's drive, a technician's learning curve on your machine, and a technician who has just been told by someone else to charge you for the next half hour.
One rate, agreed before I start, and nothing added for the distance to get to you.
See the full pricing page| Service | Here | Geek Squad | Gizmo |
|---|---|---|---|
| Basic computer training | $150 | $160 | $160 |
| Data migration / backup | $150 | $229 | $229 |
| Virus & spyware removal | $150 | $149 | $149 |
| Software installation | $150 | $129 | $129 |
| Add computer to network | $150 | $89 | $89 |
| Wireless network + router setup | $150 | $149 | $149 |
Competitor rates as published at the time of writing. Figures are indicative and may have changed - check the full pricing page for the current list.
Where I work
666 suburbs across Brisbane, Logan, Ipswich and the surrounding areas, all at the same $150 rate. No travel surcharge, anywhere.
Brisbane Inner City
51Brisbane North
50Brisbane South
42- Acacia Ridge
- Algester
- Archerfield
- Burbank
- Calamvale
- Chandler
- Coopers Plains
- Drewvale
- Eight Mile Plains
- Heathwood
Brisbane West
37Redland
18- Alexandra Hills
- Belmont
- Birkdale
- Capalaba
- Capalaba West
- Cleveland
- Gumdale
- Mount Cotton
- Ormiston
- Raby Bay
Moreton Bay & Redcliffe
106- Armstrong Creek
- Banksia Beach
- Beachmere
- Beerburrum
- Beerwah
- Bellara
- Bellmere
- Bellthorpe
- Bongaree
- Bracalba
Robert. One person. No call centre.
This is a deliberately small business. There is one technician, and he is the person who answers the phone, turns up at your door, and does the work. Nobody hands your job to someone else and nobody sells you a service plan on the way out the door.
Spent years on the help desk of the largest IT company in the world, fixing other people’s problems over the phone, before deciding it was better to fix them in person. The difference shows up in the awkward cases - the machine that works for everyone else, the one where the obvious answer is not the right one, the one where it would be easy to say "buy a new one" and get paid for a new one. That judgement is the whole service.
Rates are competitive because there is no office, no insurance overhead baked into your invoice, and no technician spending the first twenty minutes of your hour learning your machine.
Brands serviced
- Apple
- Dell
- HP
- Lenovo
- ASUS
- Acer
- Toshiba
- Sony
- Compaq
- IBM
Open
Bookings available 7 days a week, including public holidays.
Early mornings, evenings and weekends are all normal booking times.
Computer repair questions
The things people ask on the phone, answered before you have to ask.
How much does a computer repair cost in Brisbane?
The flat onsite rate is $150 for the first hour, then work continues in 15-minute blocks. There is no call-out fee and no surcharge for weekends or public holidays. Most problems are fixed inside the first hour. If it cannot be fixed, you do not pay.
Which suburbs do you service?
All of Brisbane, Logan, Ipswich and the surrounding suburbs - 666 in total, from the Brisbane CBD and inner north through to the Redland Coast, Ipswich, Logan, the Sunshine Coast and the northern Gold Coast. Call and ask if you are not sure; if I cannot reach you I will say so.
Do you come to my house or do I bring the computer in?
I come to you. Home or office, early morning, evening, weekend or public holiday. For heavier work I take the machine to the workshop, agree the price first, and keep you told at every step.
Who actually does the work?
I do. This is a one-person business - the person who answers the phone is the person who turns up and fixes it. No call centre, no junior tech, no upsell.
What if you cannot fix my computer?
Then you do not pay. If the fault is beyond repair or beyond what is worth repairing, I will tell you straight rather than charging you to find out. And if something I did stops working, I will come back and look at it.
How quickly can you come out?
Most bookings are same-day or next-day, and evenings and weekends are available with no surcharge. Call and describe the problem and I will tell you straight away whether it is something I can fix and what it will cost.
Computer trouble? Call Robert.
Describe the problem on the phone. You will get an honest answer about whether it is worth fixing, and what it will cost, before anyone is booked.
- Onsite rate
- $150
- first hour
- Call-out fee
- $0
- never
- Weekend surcharge
- $0
- incl. public holidays
- Typical visit
- < 1 hr
- most problems
Customer reviews
What customers say
Every review here was left by a customer and published word for word.
4.9 out of 5, from 1,160 customer reviews
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“Andrew is very professional and provided excellent service and advice. I would recommend him for expert help.”
David H. -
“Robert made what could've been a really stressful situation so much better. He was super professional and genuinely friendly throughout the whole process, which honestly helped calm my nerves. Best part? He actually got rid of the virus completely. I really appreciate how he handled everything from start to finish. Thanks, Robert!”
Charlie F. -
“was sceptical at first, but let him remotely enter my computer and he did a fantastic job removing a bad virus in around 3 hours. Will use him again for sure if I ever have another problem !”
Phil V. -
“Immediately felt at ease after speaking with Robert. Did exactly what he said he would do, and did it straight away. Thanks again.”
Ryan R. -
“Quick and reasonably priced repair”
Mark P. -
“Professional, speedy and successful. We are very impressed with the service we received. All working perfectly now.”
Marg C. -
“The service was virtually immediate, with responses coming through straight away. The support was centred around my crisis and my needs, rather than being restricted to standard office hours. It genuinely felt like the priority was helping me, not fitting me into a schedule.”
Axel P. -
“Thanks to robert and his team for supporting my mother. My mother in her 90s was always a techno chick. Her confidence online was damaged when she had a bad news, hacking experience on one of her bank accounts. Robert and his team quickly addressed her laptop problems over a weekend. Since that crisis, they have been reassuring and prompt in dealing with her concerns and keeping her keeping on confidently online. Many thanks! Highly recommended.”
Chris M. -
“Robert was efficient, profesional, gave a prompt response to my enquiry”
Ian C. -
“Prompt and profressional. Robert was prompt in getting back to my call and very professional during the service including regular updates on actions being taken and what needed fixing. Highly recommend the service and if I have another malware scare or hard drive slow down I'll reach back out for sure.”
Selena B. -
“Robert was very understanding of problems with my computer and printer. Fixed the problems in record time. I will recommend Robert to my friends.”
Joan G. -
“Prompt service. Continual contact. And amazing clean up of a very frightening virus. Very professional service by Robert.”
Sue E. -
“Fantastically professional. I ma so glad that we found Robert to help us clean up my laptop from a hacker.”
Serge A. -
“Great speedy repair. I was told by Apple that my MacBook was unrepairable.”
Bruce L. -
“Outlook email virus. Robert was extremely thorough and helped me when I had a virus in my outlook email. He was very patient and I really appreciate the knowledge that he has regarding all things IT. He is a very genuine guy and I can't thank him enough for helping me. He even came and sorted my stuff out in person as he was just around the corner at the time of my call.”
Brigitte C.