Fixed onsite · No call-out fee
PC Health Check
Most computer advice is worth taking, because the person giving it is being paid to sell you something. This is a fixed-fee check that ends with you knowing what your machine is actually worth.
I go through the hardware, the storage, the memory, the temperatures and the operating system, and then tell you the options with prices. If the answer is "replace it", I will say replace it.
- Flat $150 rate
- No call-out fee
- Weekends & public holidays
- Fixed or you do not pay
Onsite rate
$150/ first hour
- Call-out fee
- $0 - never
- Weekend & public holidays
- No surcharge
- After the first hour
- Billed in 15-minute blocks
- Replacement parts
- At cost, no mark-up
- Typical turnaround
- About an hour at your home
- This service
- $79 flat
Includes GST for home users. Excluding GST for businesses. If it cannot be fixed, you do not pay.
What the check covers
- Hardware health - disk, memory, battery, fans, temperatures
- Whether the machine is still supported by Windows
- How much life is realistically left in it
- What a repair would cost, and what an equivalent replacement would cost
- Which of those two makes more sense
- Any fixable problems worth doing regardless
What it costs
**$79, and it comes off the bill** if you go ahead with any work. So if I find something that needs doing, the check is free.
If I tell you the machine is not worth repairing, the check still cost you $79 and you still have an answer you did not have before.
How a visit works
- 1
You call and describe it
No booking form and no call centre. I will tell you honestly whether it sounds like something I can fix, and roughly what it will cost.
- 2
I come to you
Early morning, evening, weekend or public holiday - all normal, none surcharged. Home or office. You can watch the work.
- 3
You are told before anything happens
The price is agreed before the job starts, and if a part is needed you get the cost price rather than a mark-up.
- 4
It works, or you do not pay
If I cannot fix it, there is no charge. If something I did stops working, I come back and look at it.
Health Check - common questions
Is this really independent advice?
That is the point of it, and the reason it is a separate paid service rather than something I offer while quoting for a repair. I have no reason to talk you into a repair I do not think is worth doing.
What if you say it needs replacing?
Then you know that, and I will tell you what to look for in a replacement. I do not sell hardware, so I have nothing to gain from that answer either way.
You might also need
Most jobs are a combination of these. If you are not sure which one you need, describe the problem on the phone and I will tell you.
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Learn moreNeed a health check job done?
Robert is a Microsoft Certified ex-IBM help desk technician. One flat rate of $150 for the first hour, no call-out fee, and no surcharge on weekends or public holidays.
- Onsite rate
- $150
- first hour
- Call-out fee
- $0
- never
- Weekend surcharge
- $0
- incl. public holidays
- Typical visit
- < 1 hr
- most problems