Book a repair
Call is quickest and gets you a straight answer on whether it is fixable and what it will cost. If you would rather not phone, the online form is below - and the phone number is on every page of this site, including yours right now.
Call (07) 3155 2051 Fastest. Describe the problem and you will get an answer on whether it is fixable and what it costs. → Email hello@fixmyhomecomputer.com.au Good for photos of an error message, or for a question that is easier to type than say. → Online quote Request a quote A short form. Useful if you are not ready to book yet, or if you want the call first thing. Opens in a new tab →
Have these ready before you call
None of this is essential. It is simply the difference between a two-minute conversation and a long one, and the long one is fine too.
- What it is doing The message on screen, or what you were doing when it stopped. A photo of an error is worth a lot.
- What it did before A machine that worked last week and does not now is usually a very different problem to one that never worked.
- Desktop or laptop, and which one Make and model if you know it, otherwise the sticker underneath or the label on the box.
- Windows or Mac, and which version If it will start up, look in Settings → About. If it will not, whatever you remember.
- Whether there is important data on it This changes the order things are done in. Nothing is wiped before you know what is on the drive.
Booking questions
- How soon can you come?
- Most jobs are same-day or next-day, and evenings and weekends are normal booking times with no surcharge. Call and describe what is happening and you will get a straight answer about what is possible that day.
- Do I need to be home?
- For a desktop, yes, or someone who can let me in and knows any passwords. For a laptop I can often work on it at the door or take it away, agreed with you first.
- Can you fix it over the phone?
- Sometimes. A surprising amount comes down to a setting, an update, or a cable. I will talk you through what I can, and if it needs hands on the machine I will tell you that on the call rather than after.
- What if it is urgent and I am working from home?
- Say so on the call. Same-day is usually possible in the Brisbane, Logan and Ipswich areas, and if there is genuinely nothing available I will tell you rather than take the booking and cancel later.