Fixed onsite · No call-out fee
Junk Program Removal
Most new computers arrive with a pile of software nobody asked for and nobody will ever use. It sits in the background, some of it slows the machine down, and some of it is a security risk that was there on day one.
I take it out, and I take out everything else that has quietly accumulated while the machine has been in use.
- Flat $150 rate
- No call-out fee
- Weekends & public holidays
- Fixed or you do not pay
Onsite rate
$150/ first hour
- Call-out fee
- $0 - never
- Weekend & public holidays
- No surcharge
- After the first hour
- Billed in 15-minute blocks
- Replacement parts
- At cost, no mark-up
- Typical turnaround
- Under two hours at your home
- This service
- $129 flat
Includes GST for home users. Excluding GST for businesses. If it cannot be fixed, you do not pay.
What gets removed
- Pre-installed trial versions that nag you to buy
- Bloatware the manufacturer loaded on a machine bought for the hardware
- Bundled "security" tools that are themselves advertising
- Toolbars and browser add-ons installed by software
- Programs you do not recognise from a list I show you
- Startup entries for software that no longer exists
- Scheduled tasks and tray icons that have no business being there
What I do not remove
Drivers, and anything Windows genuinely needs to work. I show you the list before I remove anything, so you can see the judgement calls rather than discovering them afterwards when half your programs have disappeared.
How a visit works
- 1
You call and describe it
No booking form and no call centre. I will tell you honestly whether it sounds like something I can fix, and roughly what it will cost.
- 2
I come to you
Early morning, evening, weekend or public holiday - all normal, none surcharged. Home or office. You can watch the work.
- 3
You are told before anything happens
The price is agreed before the job starts, and if a part is needed you get the cost price rather than a mark-up.
- 4
It works, or you do not pay
If I cannot fix it, there is no charge. If something I did stops working, I come back and look at it.
Junk Removal - common questions
My computer was slow straight out of the box. Is that normal?
No. It is a common setup on new machines - a lot of trial software, an antivirus you do not need running alongside a built-in one, and a disk that is nearly full of both.
Can I just get a clean reinstall of Windows instead?
Sometimes that is the right call, and I will say so. But it is a bigger hammer than most situations need, and it means reconfiguring everything. I try removal first.
Will removing software delete my files?
No. I show you the list before removing anything, and your documents and photos are not touched.
You might also need
Most jobs are a combination of these. If you are not sure which one you need, describe the problem on the phone and I will tell you.
PC Speed-Up & Optimisation
Everything slowing a machine down, found and fixed - startup, services, disk, drivers and thermals - with before-and-after timings.
from $129
Learn moreWindows Reinstallation
A clean Windows install with your files kept, drivers loaded and the bloatware left out this time.
from $150
Learn moreFix Slow Start-Up
The long wait between pressing the power button and being able to work, and what is causing it.
from $129
Learn moreComputer Repairs
Home and office computer repairs - hardware, software, viruses, slow performance and everything in between. One flat rate, no call-out fee.
Learn moreOther services
Virus & Malware Removal
Virus, malware, ransomware and spyware removal, with the browser put back the way it should be afterwards.
from $129
Learn moreSpyware Removal
Spyware, stalkerware and monitoring apps removed, with an explanation of how it got there and how to stop it returning.
from $129
Learn morePop-up & Adware Removal
Pop-ups, ads on every page, fake virus warnings and browser redirects - removed, along with the extensions that keep reinstalling them.
from $129
Learn moreNeed a junk removal job done?
Robert is a Microsoft Certified ex-IBM help desk technician. One flat rate of $150 for the first hour, no call-out fee, and no surcharge on weekends or public holidays.
- Onsite rate
- $150
- first hour
- Call-out fee
- $0
- never
- Weekend surcharge
- $0
- incl. public holidays
- Typical visit
- < 1 hr
- most problems